In all cases, only the French version of these General Conditions of Sale (CGV) is authentic.

 

1. GENERAL

2. CHARACTERISTICS OF AN ARTICLE

3. DELIVERY

4.PRICE

5.IMPORT

6. PAYMENT CONDITIONS AND SECURITY

7.DATA PROTECTION

8.ORDER

9. ACCEPTANCE OF THE ORDER

10.RENTALS

11. RIGHT OF RETURN

12.OWNERSHIP AND LEGAL FORUM

 

1. GENERAL

Sending the order by the customer implies acceptance of these general conditions of sale in their entirety. The contract for the sale of articles via the Internet is concluded between Ecofamily/Mère et Terre and the customer. The customer declares to have the capacity to contract with Ecofamily/Mère et Terre on the basis of the general conditions of sale present on the Ecofamily website. These general conditions of sale will prevail over any other conditions stated on our site.

 

2. CHARACTERISTICS OF AN ARTICLE

All of our items are quality products. Items are sold with no warranty other than that of the manufacturer. We use the best means to guarantee fidelity in color reproduction. However, slight color differences may be noted between the article and the rendering, in particular due to the compression of images for the internet.

 

3. DELIVERY

Delivery and packaging costs are 3.50 for items weighing less than 200g, and measuring less than 5 cm thick. (envelope)

They are 11.- for a package up to 5 kilos, and 13.- for a package of more than 5kg.

Ecofamily reserves the right to modify the shipping costs indicated when ordering by the informative order management system. So that the customer can benefit from rapid and efficient management of our mail order service, our items are generally sent by post within 3 working days following payment, to the address you have indicated to us. If the item cannot be sent within this time, the customer will be informed.

Deliveries are generally limited to Swiss territory, unless otherwise agreed between the customer and Ecofamily/Mère et Terre. In the event of sending abroad, the related costs will be calculated and borne by the customer. He will be informed of the additional delivery amount before confirming if he wishes to maintain his order. In this case, any customs duties are the responsibility of our customers.

We decline all responsibility regarding the progress of the order and delivery of the items. If the information transmitted is inaccurate, our company cannot be held responsible for the impossibility of delivering and meeting deadlines. In the event of a delivery problem with the post office, our company assumes no responsibility.

 

4.PRICE

The prices of the items invoiced to the customer are those in effect on the date of the order and appearing on the order confirmation. All our prices are set in Swiss francs, and include the 7.7% VAT tax. (CHE-114.747.092) and may be changed at any time.

 

5.IMPORT

All our items are delivered from Switzerland.

The customer is solely responsible for all steps necessary to import the goods into his territory in accordance with current law. He certifies being of legal age and having the right and power to order the goods. He also guarantees to have previously inquired and ensured that the order does not violate any provision of law in force in the country of delivery or domicile of the buyer and that all the information provided is accurate.

 

6. PAYMENT CONDITIONS AND SECURITY

The prices of the items invoiced to the customer are those in effect on the date of the order. All our prices are set in Swiss francs. Payments can be made by bank transfer and PayPal without any additional fees to our postal account no. 17-239920-4 to the attention of Marianne Baertschi, Mère et Terre, 1274 Grens (Bank: Postfinance - IBAN: CH33-0900000017239920- 4) with the mention “Ecofamily order payment (followed by the order number)” and by notifying us by email as soon as payment has been made. The order is then sent.

 

7.DATA PROTECTION

The customer gives his consent to the personal data he has provided as part of the contractual relationship with Ecofamily being saved by Ecofamily. Personal data relating to the customer is saved solely for the purpose of facilitating the purchase of new items by the customer and in order to guarantee the smooth running of the commercial transaction (art. 4 al. 3 LPD). Personal data relating to the customer is treated confidentially and securely (art. 7 LPD). Under no circumstances is this data transmitted to third parties.

 

8.ORDER

The contract comes into force when the customer has placed his order and when it has been validated. From this moment, cancellation of the order is no longer possible; payment must be made and the order cannot be canceled. Ecofamily reserves the right to send the order with an invoice and to demand payment if it sees fit.

 

9. ACCEPTANCE OF THE ORDER

The order is accepted upon receipt and its validity is checked. When sending the order, the buyer automatically acknowledges having read the general conditions of sale and accepts them. In the event of exceptional circumstances, including insolvency or incorrect information, Ecofamily reserves the right to refuse or accept a customer's order.

10.RENTALS

The rental product must be returned or sent, in good condition and clean to Mère et Terre no later than one week after the end of rental date for rentals of 1 month and no later than 2 days for rentals of less than 'a month. Any month started will be billed in full to the tenant, deducted from the deposit.

If you return the rental item by post, please send us your bank details for reimbursement of the deposit. We reserve the right to charge for washing the equipment at 25.- if we consider that they need it.

Deposits are to be paid by bank transfer and will also be returned by bank transfer. We reserve the right to charge 2% if the deposit is paid by card.

11. RIGHT OF RETURN

The customer has a right of return within 10 days following the arrival of the goods at his home. If the customer is not fully satisfied, he has the option of returning the merchandise in perfect condition in its original packaging at his own expense. Furthermore, if unfortunately the goods arrive at the customer's home in poor condition, Ecofamily will happily exchange them. Simply return the damaged merchandise with an official report from the post office.

 

12.OWNERSHIP AND LEGAL FORUM

The merchandise remains the property of Ecofamily/Mère et Terre until full payment for the merchandise. These general conditions of sale as well as the contracts concluded in application are governed by Swiss law. The competent jurisdiction in the event of a dispute is that of Geneva in Switzerland. Address: Ecofamily / Mère et Terre, La Place 2, 1274 Grens T: (+41) 76 323 59 42 F: (+41) 022 361 39 66 Contact us by email contact@ecofamily.ch

www.ecofamily.ch Banking information: CCP: 17-239920-4 For the attention of: Marianne Baertschi, Mère et Terre, 1274 Grens Bank: Postfinance IBAN: CH33-09000000172399204